Late Policy

For all lash extension appointments, know that your fill time starts at your scheduled appointment time. For every minute you are late that is less time that the girls have to apply lashes and you most likely will leave without the fullness that you are wanting.

For our lash lift & tint, brow laminations, waxing, tinting, and dermaplane appointments, if you are running any more than 10 minutes late you will need to reschedule. This cuts into too much of the appointment time and also into appointments that are scheduled right after yours.

We appreciate your help with this!

Cancellation Policy

Your appointment is very important to our Lashology team professionals. We hold your appointment just for you and respectfully request that if you must cancel or reschedule, you please provide us with at least 24-hour notice. This way our stylists will be able to adjust their schedules accordingly, and we may be able to accommodate clients on our waitlist. When appointments are canceled within the 24 hour period, we are unable to fill them, it leaves gaps in our artist's schedules, and they do not get paid for their time.

We know how easy it is to forget an appointment you booked months ago, which is why we send reminders about your appointments 12 hours in advance and ask for a credit card on file to hold the appointment.

Please be aware of the following:

• Cancellations with less than 24 hours' notice will be charged 100% of the reserved service amount.
• “NO SHOWS” will be charged 100% of the reserved service amount.
• Appointments made within the 24 hour period must give notice of cancellation at least 4 hours prior to the appointment. Those canceled with less than 4 hours' notice will be subject to 100% of the reserved service amount.
• Cancellations involving exposure or testing positive to COVID will be charged and if you can email us a copy of your test results we will refund your charge.
• You will be charged for whatever service (time) is originally booked. If you arrive and decide to have a lesser service performed we will still have to charge you for the original service (time) booked.